Shipping Policy

LOVE STORY's current delivery area is limited to the United States.

Free shipping on purchases of $20 or more in the LOVE STORY store.
For orders under $20, you will be charged the standard shipping cost of $8.99.
If you are in one of the following areas, you will be charged $30 for shipping regardless of the amount of your order. (Alaska, Guam, Hawaii, Palau, Puerto Rico, U.S. Virgin Islands)

When you have placed your order and paid for it, LOVE STORY will send you an email regarding purchase confirmation. Than we will arrange shipment for you from the local warehouse closest to you. Usually, we use Front Door Package Delivery (e.g. DHL Express, UPS or USPS) to your delivery address. Once your package is shipped we will send you an email again with final confirmation and instructions. Packages will normally be delivered to your designated location within 3-15 natural days.

Most orders are shipped standard mail. Depending on the intended ship-to location, orders can be subject to other shipping methods and the specific warehouse processing the order may utilize tracking. Applicable orders will have the tracking reference provided in the shipping confirmation email. 

If you want to cancel the order after payment (before shipping), you can submit a cancellation request, or contact us via email, or you can submit a dispute to cancel the order via paypal. The amount you paid will be fully refunded to your original payment account.

If late deliveries, the recommended actions are:

  1. Track your package and confirm estimated delivery date in Your Orders.
  2. Confirm your shipping address in Your Orders. To avoid delivery problems, keep your address information up to date and add delivery instructions to Your Addresses.
  3. Check payment processing in Your Orders.
  4. Wait 48 hours to allow for unexpected delays.
  5. After that, if you still do not receive the package or refund, please contact LOVE STORY in time. We will provide you with a solution. Our email address is: service@lovestoryoutdoor.com