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Help & FAQs


Custom-Made Product

How to make sure the shade sail size?

Mark the fixing points where the shade sail will be installed, then measure the distance between the fixing points.

The size of a shade sail for shading effect is the distance between the fixing points minus 1-2ft, for installing shade sail hardware kits.

How can I order a custom-made shade sail?

Thanks to our convenient online configurator you can create and order your tailor-made shade sail in a few simple steps. All you have to do is take the measurements of the area to be covered, enter them in the configurator and choose the fabric . In a few seconds, the system provides you with an accurate quote.

What are the production and delivery time?

After receiving the order, our technical team designs the sail with digital programs. The technical drawing linked to the order is then inserted into the production plan (digital cutting, semi-automatic sewing, final quality control). Thanks to our experience we have greatly optimized production times and are able to deliver the customized shade sail in approx 3-10 working days. However, times depend on seasonality and the quantity of orders being processed.

What is the best time to order a custom sail?

Tailoring sails involves many steps which take approx. 3-10 working days. To avoid longer waits we recommend, if possible, to design and order your shade sails in the low season (September to March). Very often the price is even more advantageous out of season and you can take advantage of any discounts and offers

Shade Sail

About material for Shade Sail

The shade sails made of HDPE (high density polyethylene) material are not waterproof, which is Focus on blocking UV rays and sunlight.

And the waterproof shade sail made of Polyester with PU coating, anti-mildew/light rain, but can not block the heavy rainstorm.

How long does the shade sails can be used?

This product can be used for 3-5 years in normal weather conditions. Perfect for gardens, patios, swimming pools, bbq areas.

Is the shade sails with the Accessories?

Free giving multiple 5FT(1.5m) long durable ropes, but the stainless steel hardware kit need to buy separately. Installation with hardware kit will be more convenient and stable.

Privacy Screen

What kind of fabric is this privacy screen?

The privacy fence screen made with 100% 150 GSM new high density polyethylene(HDPE) material--no recycled materials used, more healthy and safe. Commercial solid fabric can achieve 95% UV blockage. Of course, the fabric is the same to shade sail, so it can be UV-resistant.

The balcony privacy deck screen made of 100% 185GSM new high density polyethylene(HDPE) material.

The waterproof balcony privacy deck screen made of 100% polyester fabric with a weight of 160GSM. The excellent PU coating, it's the ideal protection against rain and wind.

What is the spacing between each grommet?

20 inches between grommets usually. ( except the custom products )


Where is the product shipped from?

We will ship the products from the local warehouse directly.

How long will it take to ship my order?

We have the largest inventory of in-stock ready to ship products.
Standard orders ship within 2 business day.
Custom orders – those with fabricated to specific lengths and height, please allow for up to 5 business days for fabrication.

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

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