FAQs

◆ SHADE SAIL ◆

Question: Is this shade sail waterproof?

Answer: The shade sails made of HDPE (high density polyethylene) material are not waterproof, which is Focus on blocking UV rays and sunlight.

And the waterproof shade sail made of Polyester with PU coating, anti-mildew/light rain, but can not block the rainstorm.

Question: How long does the shade sails can be used?

Answer: This product can be used for 2-3 years in normal weather conditions. Perfect for gardens, patios, swimming pools, bbq areas.

Question: Why does the edge of the product in image Looks like a curved?

Answer: Curved sides to enhance pull strength and prevent drooping, it will cause the actual shading area to shrink slightly. You can get more shading rate to install shade sails together for different sizes and colors.

Question: Is the shade sails with the Accessories?

Answer: Free giving 1.5 m long durable ropes, but the stainless steel hardware kit need to buy separately. Installation with hardware kit will be more convenient and stable.

Question: Where is the product shipped from?

Answer: We will ship the products from the local warehouse directly.

  

◆ PRIVACY SCREEN ◆

Question: What kind of fabric is this balcony privacy screen? Can it be uv-resistant? How much sun can be blocked?

Answer: The balcony privacy screen made with 100% 160 GSM new high density polyethylene(HDPE) material--no recycled materials used, more healthy and safe. Commercial solid fabric can achieve 80-90% blockage. Of course, the fabric is the same to shade sail, so it can be UV-resistant. 

And the waterproof balcony screen made of 100% polyester fabric with a weight of 160 g/m². The excellent PU coating, it's the ideal protection against rain and wind.

Question: How is the ventilation with this privacy fence?

Answer: The airflow is fine, the HDPE screen not a solid fabric, breeze will come through.

Question: What is the spacing between each grommet?

Answer: 20 inches between grommets.

 

◆ PATIO UMBRELLA ◆

Question: How do you angle the offset patio umbrella? Does this have an adjustable height?

Answer: The height of the offset umbrella cannot be adjusted. But you can adjust the angle of the umbrella surface by moving the crank up or down. This way you can effectively avoid direct sunlight at any time.

Question: How is the umbrella in the wind?

Answer: It’s heavy and if properly secured it doesn’t blow away. And we recommend closing and storing the canopy in bad weather. Wrapped with strap to protect and store umbrella to keep from bad weather and prolong umbrella's life and appearance.

 

◆ HAMMOCK 

Question: Can the net of the camping hammock with mosquito net be removed?

Answer: No, the mosquito net can't be taken down, as one part is made-in with hammock bed, another side is with zipper, and you can just flip it over, and used it without net.

Question: Is the stand strong enough?

Answer: The steel stand holds weight up to 450LBS, and the thickness of pole is 0.07 inchs, strong and durable. Easy to adjust as well.

Question: How to assemble the stand parts?

Answer: Instruction manual inside the package, no need tools, just screw up hooks and bolts, so easy and quick!